An Answer For Any Industry
Engage your candidates in a real-life experience and learn more about their competencies before the first interview.
Logistics
A great warehouse associate must follow procedures and pay attention to detail while operating in a crowded and dangerous environment.
Watch your candidates perform simulated logistics tasks on various levels of complexity while navigating through a warehouse environment.
Gain insights into their ability to pick, pack, follow work protocols, and solve problems.
Retail
A great front-line worker in retail (retail sales associate) must coordinate multiple responsibilities, deal with a variety of customers, and provide the full experience of buying in the store.
Watch your candidates interact with customers in the store environment while performing at various complexity levels, while effectively navigating through tasks.
Gain insights into their service orientation skills, problem-solving, and communication skills, and attention to detail.
Customer Support
Customer Care
A great customer service representative must coordinate multiple responsibilities, and deal with a variety of customers, while successfully operating a company’s CRM.
Watch your candidates perform customer care calls of various complexity levels, while effectively navigating through tasks.
Gain insights into their service orientation skills, tone of voice, problem-solving, and communication skills.
Technical Support
The best technical support representatives must effectively provide technical services to the company’s clients. They have to be technically proficient with great interpersonal skills.
Watch your candidates solve technical issues for prospective clients, while efficiently executing company protocols.
Gain insights into their service orientation skills, tone of voice, problem-solving, and communication skills.
Sales
Sales Representative
A great junior sales representative must effectively sell products or services while effectively representing their company’s brand.
Watch your candidates perform sales calls of various complexity levels, while efficiently working through scripts and protocols.
Gain insights into their service orientation skills, tone of voice, problem-solving, and communication skills, and ability to quickly learn how to operate a new CRM.
SDR
A sales development representative must effectively qualify leads for a company and represent its brand.
Watch your candidates perform real inbound lead qualification, and operate calls, while efficiently working through scripts and protocols.
Gain insights into their service orientation skills, tone of voice, problem-solving, and communication skills, and ability to quickly learn how to operate a new CRM.
BDR
A business development representative should effectively generate qualified sales leads for a company and represent its brand.
Watch your candidates perform real outbound lead qualification, and operate cold calls, while efficiently working through scripts and protocols.
Gain insights into their service orientation skills, tone of voice, problem-solving, and communication skills, and ability to quickly learn how to operate a new CRM.
Contact Center
A great contact center representative must provide customers with effective first-line support.
Find ideal candidates by watching them perform calls of various complexity levels while working through contact center protocols in an efficient way.
Gain insights into their service orientation skills, tone of voice, and communication skills.
Finance & Insurance
Bank Teller
A successful bank teller is required to provide top-notch service to the bank’s clients while guiding people through banking processes.
Watch your candidates provide service in simulated calls modeled after real-life financial support situations, and navigate through computer systems while meeting customers' needs.
Gain insights into their service orientation, skills, tone of voice, and problem-solving skills.
Claims Representative
A claims representative in an insurance company will settle claims through evaluations based on company policies.
Watch your candidates evaluate claims while operating a complex CRM and a company’s internal communication panel.
Gain insights into their ability to maintain client records, and compile and analyze data.
